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Case Study

John was a newly promoted manager with a major utility company. With his new position, he inherited a team of 13 supervisors. Most were long-term employees, and John was much younger than most of his direct reports. Many of the supervisors thought they deserved the promotion and resented John's appointment.

He soon discovered that the performance of his supervisors was below par. He spent a lot of time working on relationships with each of them, clarifying service standards and trying to build a cohesive team. Despite his best efforts, John encountered resistance; and performance did not improve. He knew that the supervisors were unhappy, but he couldn't get them to talk about their dissatisfaction. When he learned about 20/20 Insight, he decided to use it to ask for feedback about his leadership practices. He hoped that the information gained would provide a basis for dialogue and team building.

Why have our team handle all your survey needs?

  • You're working with the experts! We have years of solid experience in feedback administration. You can count on us to be a reliable partner for all the surveys your organization needs to conduct.
  • You'll save money. You don't have to purchase any software or hardware, and our survey administration fees are priced very competitively.
  • You'll save time. You can focus on other priorities while our team takes care of the details of running your surveys.
  • You'll get your survey the way you want it. We'll set up the project according to your specifications.
  • You can relax. Our experienced team will make sure your project goes smoothly, and we'll keep you updated on respondent progress throughout the process.
  • You'll get the results you need-on time. Your satisfaction is of utmost importance to us, and your reports will be delivered just the way you want them.
  • Respondents can feel safe. All assessment data are confidential and anonymous, and everything is stored off-site.
  • Respondents get easy access to their assessments. Because the questionnaires are delivered over the web, participants can complete them from anywhere at any time-all they need is an Internet connection.
  • And when you work with us, we manage all the details!
  • We know how to create quality survey components so you don't have to.

Most people have "blind spots." They don't see themselves as others see them. For this reason, they often don't understand the impact their actions have on others. Although well-intentioned and hard-working, they may be the only ones who don't know they are causing problems. Feedback is essential for them to improve their performance.

How can your organization encourage people to give and receive valuable feedback so they can perform at their best?

People need an efficient, confidential and anonymous vehicle for giving feedback to each other. State-of-the-art software can simplify the process of collecting multi-source (360) feedback for anyone in your organization.

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360 Degree Feedback

People who take a professional attitude toward their work want feedback. They want to know what's working and what isn't. They want to be part of solutions, not the cause of problems. They don't like having blind spots, and they want to know how to improve.


The problem is that most people don't know how to affirm each other's strengths, and they find it uncomfortable to confront each other directly about performance issues. They often find it easier to bring these things up to fellow team members, so the individual who needs the feedback never hears it. Also, when someone gets feedback from only one person, there's a tendency to discount the feedback as just a single opinion-whether the feedback is positive or constructive.


Sample 360 Feedback Report

Sample Employee Engagement Survey


20/20 Insight GOLD is the world's most versatile feedback tool. With this system, you can set up surveys to collect virtually any type of feedback-ideas, opinions, impressions, ratings-from any number of people about the performance of an individual, a team or even your organization as a whole.