• Self-awareness and Communicating Your Message


  • Service is Sales - Upselling & Cross selling


  • Sexual Harassment Awareness & Prevention/Anti-Bullying


  • Service Recovery Systems and Tools


  • Simply Speaking - Delivering a Winning Presentation


  • Situational Leadership – Leading Along the Curve


  • Take This Job and Love It


  • Train the Trainer – How to Give it So They Get it


  • The Four Temperaments - Working Well with Others


  • “The Five Dysfunctions of a Team” or “The Advantage”


  • The Five Choices for Extraordinary Productivity


  • The Four Disciplines of Execution


  • The Seven Habits of Highly Successful People


  • The Speed of Trust – Foundation of Business Success


  • Time Management for Busy People


  • We Have No Best Kept Secrets! Guest Service with a Purpose


  • What it takes to take the Lead for Emerging/New Supervisors


  • Writing and Delivering Performance Evaluations


  • Work Life Harmony Reality in the Resort Business


  • You’re in the Hot Seat - Employee Relations Issues

CFO asks CEO: "What happens if we spend money training our people and then they leave?"
CEO: "What happens if we don't and they stay?"



Leaders know that people are their most important asset. When it comes to designing your talent development infrastructure, you can trust us to be your partner.


Tips on Managing and Motivating Younger Workers

  • Art of the Liaison – Interdepartmental Communication  


  • Aspire to Inspire – Building Culture and Engagement


  • Avoiding Death by Power Point


  • A Seat at the Table – Productive Meetings and Behaviors


  • Brand Camp – Deliver a Consistent On-Brand Experience


  • Building Bench Strength – Be in the Place of Best Potential


  • Communication Channels, Meetings & Mechanisms


  • Corrective Discipline and Gentle Terminations


  • Creativity and Innovation Workshop


  • Creative Problem Solving


  • Difficult People and Service Recovery


  • Empowerment & Delegating for Results


  • Find your built-In GPS – Navigating Your Career


  • Find Your Voice and Get Taken Seriously


  • Five Minutes on Friday – Motivation and Recognition


  • Goal Setting & Closing the Execution Gap


  • Great Teams, Great Leaders, Great Results


  • Interactive New Hire Orientation


  • Legal Pitfalls – Keep out of Court


  • Manager as Coach - How to Give Feedback


  • Millennials and Gen Z Rising Generational Differences


  • New and Emerging Leaders Orientation Boot camp


  • ​Onboarding and Retention
    Permanent Whitewater -Taking Charge of Change

Talent Development and Training

(530) 573-0224